November 15, 2007
Customer Complaint #1
(At the speaker)
Del: Hi, welcome to Del Taco, would you like to try our new tasty, Mexican Caeser salad, today?
RL: No, I don't.
Del: What?
RL: I said, "no I don't."
Del: Ok, what can I get you?
(Flash forward 5 minutes, at the window)
RL: (speaking calmly, in a friendly manner) Hi, can I tell you something to tell the manager? It's not personal but it's really starting to annoy me. Everyday when I pull up you ask me if I wanna try the new tasty Mexican Ceaser salad but I I tried it two months ago. I liked it. It's a nice salad. But I come here all the time, I know what I want. If the goal of this place is to make the customers happy then you should just ask them what they want right away cause I don't like pulling up and having conversations with you guys about Mexican salads. I just want to place my order. Know what I mean?
Del: Yeah, dude, it's annoying but we have to say it.
RL: I understand, but if the customers start complaining then maybe the manager will decide it's a bad idea and change the policy, right? The customer's always right, right?
Del: True, true!
RL: I'm not mad at you or anything.
Del; Oh, I know.
RL: You're a lovely person, I'm just telling you something to pass on to the manager.
Del: Ok, I will.
RL: Thank you. Thank you. I love you. Bye-bye!
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